See What Customers Are Saying About Poli Mortgage.
As a top rated mortgage loan provider, Poli Mortgage Group is fortunate to have the support and positive backing of many clients and partners. If you would like to know more about what customers and third party associates have to say about Poli Mortgage Group’s services and reputation, we invite you to peruse this section of our website. Your Poli Loan Officer would also be happy to supply you with customer references.
Testimonials
I feel very fortunate to have found Poli Mortgage these past several years. I have recommended them to several family members and feel Poli was invaluable to them as well.
- Laura C.
Borrower Testimonials
Ms Huan Yu really did a great job for my mortgage application. I worked in Harvard Medical School and this is my first time to apply house mortgage and I know nothing about it. At the beginning, I contacted several brokers for the rates and info. Among them, Ms Huan Yu gave me the best rate and deal. She is also the most patient and thoughtful agent I have ever met. With her help my loan application goes very smoothly with Poli. The most important thing I want to mention is that Ms Yu always respond my call or email very quickly even 10PM at night or 8AM in the morning, you always feel profession and confidence when you talk to her. She has great personality and working with Ms Yu is my great pleasure. I strongly recommend her and definitely look forward to working with her again.
- wang
Doing business with Huan Yu is great. She always give you the best rate available. There are no tricks, no strings attached. She also closes your deal on time.
- Tao
We were looking for a loan officer through Madizhu website. After we sent the request, Miss Huan Yu contacted us very quickly even though that day was a Friday at 19:00. We chose to work with her because of her quick response, enthusiasm, meticulous service and the best rate. Our case was complicated: jumbo, self-employee and not attending the closing; plus it caught the holidays (Thanksgiving, Christmas and New Year); but with Huan Yu's careful and enthusiastic help, we finally got a smooth time to buy our favorite house and closed on time. Thanks for Huan Yu's help!
- Shi Family
Good. Very deft, very diligent! Will work with her next time!
- Li
We are first time homebuyers. Huan Yu was extremely honest and willing to put in that extra effort to find the best rate for us. Her dedication and sincere attitude makes us feel that we have found the right mortgage loan originator.
- Qing-Wu
We had a great experience with Chris. He was available to answer our questions and was always informative. We will definitley use him again.
- Ryan B.
Ruben put us at ease every stop of the way. Thanks again.
- Kevin K.
Working with Chip and co. is a pleasure - the loan is processed very quickly and the team is super-responsive. I recommend Chip all the time.
- Jennifer G.
Not only does Poli Mortgage offer the most competitive rates, but their loan officers are also some of the most knowledgeable. Specifically, Chip Poli and Sarah Zagaglia are a pleasure to work with. I recommend Poli Mortgage without any reservations.
- Robert C.
I've sent several people your way already. Great service. Should have used Poil years ago! Will certainly use you in the future!
- Celeste D.
Chip Poli, Sarah Zagaglia, and Bob Grenham were consummate professionals throughout the entire process. All aspects of our mortgage refinancing were explained in detail and all questions answered promptly and courteously.
- Dennis J.
"Overall, this was a painless process and we are definately happy we called Chip. Poli took care of everything. There were no surprises.
You were recommended by a friend and we have recommended you to our neighbor. "
- Joseph M.
Easiest refinance process we have been through. Everyone we dealt with was knowledgable and quick to respond to our questions. Thank you for making it so seemless for us.
- James O.
Huan Yu has a very good customer service. She is very patient, warm and sincere. Her feedback is very fast. Her rate is great.
- Jiang
Flawless, simple, easy and stress free. That is how I define a re-fi with you and Chip. I will call you again in 6 months if rates go down.
Thank you so much for making this so easy!
- Camie
They LOOOOVED you guys! Even our realtor commented how "together" you were! Everything went so smoothly, and everything was ready! They were all so pleased!
- Rebecca
This refinancing experience was a great one! Poli Group folks, especially Sarah, were courteous, pleasant and knew their business! Thanks again.
- Ronald M
Fantastic service. Thanks!
- Eric W
I was amazed at how quickly and easily the refinance process went.
- Lynne P
Chip is awesome! I recommend who I can to Chip. Very easy process.
- Kevin K
Wow! Thanks for pulling it all together in such a compressed time frame. We are more than pleased with the service provided by Chip, Sarah, Rachel and anyone else at Poli Mortgage Group that worked on our loan.
- Paul L
This was a very positive experience. The staff were especially helpful and responsive. I would definitely recommend Poli to friends!
- Stacy R
Very professional, prompt and effortless on my part. Great employees. Loved the Attorney.
- Mark M
I couldn't be happier that I chose Poli. My experience from the application process to closing was painless. I want to thank the whole team - You Guys and Girls were Great!!!!!!!!
- Anthony A
Chip is the consummate professional, taking the time to consider and explain options, being responsive to all questions, and offering an extremely competitive product. We would not hesitate to refer friends and family to Chip.
- Steven P
Thanks for making the refinancing process so simple and painless!
- Kenneth F.
I was happy with my experience and would recommend Poli to a friend.
- John B.
Thank you for making the process as easy and painless as possible and for always getting back to us promptly to answer any questions or concerns. As always, we enjoyed working with you and will not hesitate to refer friends.
- Jack P
I had been doing business with a larger entity for the past servicing of my home loan. A mistake. Instead of being treated like one more of the "cattle", I received personalized attention and significant guidance. Thank you PMG and Christopher Poli!
- Michael C.
This was our 2nd refinance through Poli and I can't say enough about how easy it is working with them. There are no catches or gimmicks. They guided us through the process every step of the way and they have my full trust.
- Derek C.
From start to finish I am completely satisfied with Poli Mortgage Group, including the law firm that serviced my loan. Professional all the way!
- Frances D.
This was the BEST refinance I ever did. I have refinanced many times with other Banks and Mortgage companies but Poli Mortgage was GREAT. 100% satisfied. Thank you Chris!
- Mary M.
We found working with Chris and his staff a pleasure. Every aspect of the process was handled very professionally. It was a pleasure dealing with your company. - Richard and Gail
- Richard D.
Very pleased with the entire process. Chris was very accessable. Thank you Chris!
- Paul M.
Very happy with the service and the speed at which my loan was processed.
- Alan W.
We have repeatedly done business with Poli Mortgage for the sole reason that they consistently exceed the standards set by other mortgage companies.
- Raymond G.
Spectacular experience. One of the best companies I have ever worked with. I was skeptical about a "no point no closing cost" product.
- Andrew W.
The process was so easy...Thank you!
- Stephen O.
As a first time home buyer, I had three primary expectations -- (1) that I would receive excellent customer service, (2) that the mortgage transaction and closing would proceed in a stress free manner and (3) I would be able to rest easy knowing that I was receiving a competitive interest rate. Without a doubt, Poli Mortgage Group met and exceeded all of my expectations.
- Customer Survey Response
Everyone at Poli Mortgage was helpful, answered all questions and explained everything. Poli did what was best for me and my situation. Financing and re-financing was and is confusing to me. Poli helped me understand and did what was best for my personal situation.
- Customer Survey Response
I was able to refinance my property under the exact terms and conditions that we were looking for. There were no hidden" costs or unexpected expenditures.
- Customer Survey Response
Everyone who handled this transaction were the very best with customer service and made the process easy- Very professional, patient and courteous! I would use this service again and highly recommend anyone to use Poli Mortgage.
- Customer Survey Response
Just wanted to say thank you for all of the work you put into expediting the mortgage process for us – times two! And if we weren’t already grateful, a package of delicious treat were delivered to us yesterday and I happen to be eating a really good ginger cookie right now – you are the best!! Since the day it opened its doors for business, PMG has delivered an unbeatable product with the perfect balance of professionalism, grace and personal dedication. We feel like part of the Poli Mortgage family and you guys are the reason why!
- Adrien & Kristen
As we recently closed, just wanted to say thank you for all of your assistance through the refinance process. As always I am very impressed with all of you guys at Poli Mortgage group. You are very on top of all the details, extremely responsive, very service oriented and knowledgeable. I think this was my fourth time working with you guys and it’s always a pleasure. Very nice to work with people who know their stuff, have their act together and are always available and very client service oriented.
- John
Thank you, thank you, a million thank you’s for a very smooth and quick process with both houses! We love ya’ll at Poli Mortgage (you too, Chip)! Have a fantastic week and if there is anything you need from us, please feel free to call or email!
- Kristen
The words "exceptional" and "outstanding" don't begin to describe the service that Sarah provided. She always promptly returned phone calls and emails, and was never too busy to answer my questions. Such exceptional customer service is a rarity these days, and it was a pleasure and honor to have Sarah on our side. There were a few kinks during the process, especially during the final hours, yet Sarah was always positive, responsive to our questions, and did everything in her power to make the deal go through. You are indeed fortunate to have such a valuable employee, and I would certainly recommend to our friends and family that they consider using Poli Mortgage Group.
- Nancy D.
As you’re probably aware - I closed yesterday on the re-finance. I just want to thank you and your team - the experience with Poli was top notch. I have been referring business to you when possible.
- Steve
I wanted to say a quick thank you for making the refinance quick and easy for me!! It was a pleasure working with you : )
- Susan
Client Testimonials
We are VERY happy with our experience with Poli Mortgage. Ed and Tim never pressured us they simply stated factual information and guided the process. Our refinance was not easy, they never are. These two gentlemen made the process a little enjoyable and certainly kept us positive throughout. We will definitely recommend Poli to friends and family. Great job!!
- Mike and Nicole M
Ms Huan Yu really did a great job for my mortgage application. I worked in Harvard Medical School and this is my first time to apply house mortgage and I know nothing about it. At the beginning, I contacted several brokers for the rates and info. Among them, Ms Huan Yu gave me the best rate and deal. She is also the most patient and thoughtful agent I have ever met. With her help my loan application goes very smoothly with Poli. The most important thing I want to mention is that Ms Yu always respond my call or email very quickly even 10PM at night or 8AM in the morning, you always feel profession and confidence when you talk to her. She has great personality and working with Ms Yu is my great pleasure. I strongly recommend her and definitely look forward to working with her again.
- wang
Christopher Raleigh met and exceeded all my expectations. Very helpful, courteous and professional. I will only use Poli Mortgage Group in the future.
- Merri R.
Partner Testimonials
We at Bletzer & Bletzer PC have worked very closely with Chip Poli and Poli Mortgage Group, Inc. since its inception. We have closed thousands of loans for them. We have always found them to be prompt, courteous and easy to work with. Poli's expertise in the mortgage industry made our job easier. All of the clients that I have referred to Poli Mortgage Group have been extremely satisfied their rates and with the level of service they have received from Poli. We look forward to continuing our relationship with Chip and his company.
- C. Bletzer, Esq.
I have worked in the mortgage and appraisal industry for 2+ decades and closely with and as a direct vendor partner with Poli Mortgage for years. The visionary thinking, professionalism and "putting the customer first" without being spoken, has been the clear philosophy of the company and a testament to the leadership team and staff.
- C.H. Lord
Kriss Law/Atlantic Closing & Escrow has transacted business with Poli Mortgage Group for more than a decade. In that time, we have worked with many of the nation’s leading mortgage lenders. Poli Mortgage Group’s dedication to customer service and their abundant knowledge of mortgage product and procedure has always put them right at the top of that list. Poli Mortgage Group truly exhibits the best in Rates, Integrity, and Service.
- S.D. Kriss, Esq.
I am the owner of the Law Offices of Sonja B. Selami. P.C that practices exclusively in residential transactional real estate. I have worked with Poli Mortgage Group for over 10 years and I can unequivocally state that this is a company of utmost integrity and experience . If you are looking to obtain a mortgage for the purchase of your home or refinance the existing loan, I highly recommend Poli Mortgage Group. They will never let you down. The talented and experienced team of Poli Mortgage Group continue to impress the clients with their unbelievable rates, products, outstanding service and with the tenacity to “get a mortgage for you”. This is the motto of Chip Poli, the owner of the company, that “everyone deserves a mortgage”. Chip Poli has a vast knowledge of mortgage products and the mortgage industry as a whole, which is very invaluable in today’s lending environment. Poli Mortgage Group is a real asset to the home lending community and will continue to be this way. I highly value my relationship with this company for now and years to come.
- S.B. Selami, Esq.
As an insurance agent, I deal with many banks and mortgage companies on a daily basis. I have to say that the people at Poli Mortgage Group with whom I have dealt have been pleasant, courteous, and professional. I am able to process Homeowner's insurance binders for closings quickly and correctly because the professionals at Poli Mortgage Group are helpful, prepared and organized.
Many thanks to everyone on their team especially including Shawn McCormick, Wendy Costa, and Chris Poli. It is a pleasure to work with them.
- C. David Whelpley Jr. - State Funding Insurance Agency
